CANCELLATION POLICY

CANCELLATION POLICY

Terms & Conditions

By submitting the form, you agree with our Terms & Conditions and Cancellation Policy.

 

Reservations: Credit Card Authorization

By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Spa Cancellation Policy.

Spa Timings / Room Requests

Please note we always do our best to accommodate your room spa choice, check in time on spa timing; however this can be subject to change due to unforeseen circumstances.

All our spa rooms are designed private as couples/single rooms so you and your friend and loved ones able to enjoy your spa session together in private.

Making A Reservation

  • Customer only able to make a reservation on our website is 3 days before arrival (if you wish to make a reservation within 2days or less, please contact Spa Village (Crown Vista Hotel Batam) directly)
  • A credit card is required to secure your reservation as we have a very strict cancellation policy.
  • By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Spa Village (Crown Vista Hotel Batam) Cancellation Policy. We reserves the right to pre-authorize credit cards prior to arrival.

Payment Information’s

  • Pay by Credit Card upon arrival (Credit Card information you submitted on our website is only for guarantee, we did not charge anything until you check-in in our spa, unless you cancelled your appointment, so will deducted follow our cancellation policy
  • Pay by bank transfer or PayPal as optional through our website while make reservation

No Children

For the safety and consideration of our guests and employees, no children under seventeen (17) years old including infants in our spa room and minimum is 21 years old for our Beer Spa Treatment

Ferry Information:

We offer discounted Batam Fast ferry ticket and it’s an optional for our guest without extra charges. Selected Ferry Ticket when you make reservation and for Ferry Schedule will be send to you by email (Ferry Schedule, Ferry Booking Time and Ferry Ticket Price can be subject to change due to unforeseen circumstances)

Shuttle Bus Information:

We provide FREE shuttle bus from Batam Centre Ferry Terminal and Sekupang Ferry Terminal to our Spa Village (Crown Vista Hotel Batam) with minimal spending Rp. 450,000. (Selected Shuttle Bus when you make your reservation as optional)

 

Cancellations Policy

  • If spa reservations is cancelled up to 2 days before date of arrival in writing by email, no fee will be charged. If in 2 days or less spa treatment is canceled later or in case of no-show, will be charged 50% from total spa payment. It is advisable to all guests to carry a comprehensive travel insurance to cover unforeseen changes to your travel plans.
  • If reservations include ferry ticket is cancelled after we send booking confirmation in writing by email, so total price of ferry ticket will be charged.
  • If reservation include ferry ticket is modified, must be info to spa reschedule in writing by email and no fees will be charged as long our schedule is available but guest must go to Ferry agent by them self to reschedule their ferry time (additional charge is needed, depend on Ferry Agent)

Refund Information:

  • If payment was made by PayPal is cancelled so will be refund to PayPal account based on Cancellation Policy within 30 days PayPal after fees deducting and total amount usually is different because depend on PayPal currency
  • If payment was made by Bank Transfer is cancelled so will be refund as Cancellation Policy within 30 days and fee will be deducted.